Elite- Unable to locate part process

Part Not Found process V2

**** Important Notes****

• If the customer has an Assigned Account send a side conversation email to the Assigned Account, advising their customer reached out for a quote on a part number not found and provide part number, customer number, email address and ZD ticket number. Advise the customer that their Assigned Account (Name) will be reaching out regarding the request and solve the ticket.
• If the customer is a reseller->No bid

For our Gold/Silver customers we will want to do a little more research to see if we are able to assist them. We may be able to purchase parts not found on our website or in MERP. The attached gliffy breaks down the process. Here is a step by step guide to assist you. 

1. Research Octopart, FindChips, Competitors, Google.
2. Are you able to find a 100% or partial match and we are an authorized distributor?
   1. If yes, go back to the customer and use the macro "Need Info-New Line request" 
3. If you were unable to find a full or partial match. Email the customer with Need Info- Unable to locate part. 
4. Follow the gliffy process and reach out to the PM with all the collected information if we are able to bid. 
5. If we send out an email to the customer and have no response after 24 hours and let the customer know we are unable to get a quote without the information and will be closing their inquiry. If they still need assistance to contact us.