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How Can I Return A Part?

  • Updated

Overview

This article explains when and how to return a part to OnlineComponents.com using our Return Material Authorization (RMA) process. It covers eligibility, step-by-step submission, applicable fees, and what happens after approval so customers and support agents can resolve return requests quickly.

Important Notes

  • All returns must be initiated within 30 days of the delivery date.

  • Photos are required for damaged, missing-component, or wrong-item claims.

  • Non-Cancellable/Non-Returnable (NCNR) parts cannot be returned.

  • OnlineComponents.com does not offer direct exchanges; place a new order and submit an RMA for the incorrect item.

Index

I. Eligibility & Timeframes
II. Submit an RMA Request
III. Return Policy Details
IV. After Your RMA Is Approved
V. No-Exchange Policy

I. Eligibility & Timeframes

  • Shortages, Damaged Goods, or Defects: Buyers must notify us in writing within 10 days. 

  • Standard parts: returnable within 30 days of delivery.

  • NCNR parts are not eligible for return.

  • See Terms and Conditions for all details

II. Submit an RMA Request

  1. Open the RMA Request Form.

  2. From the first drop-down, select I need to return a product.

  3. Complete all required fields:

    • Your email address
    • Reason for Return

    • Order/Invoice number

    • Part number & quantity

    • Resolution Type

  4. Attach clear photos if you are returning parts because they are:

    • Damaged

    • Missing components

    • Incorrect items shipped

  5. Click Submit.

  6. An RMA specialist will contact you within 2-3 business days with next steps.

Note: Submitting complete information (including photos) speeds up approval.

III. Return Policy Details

A. Ordered Incorrectly / Parts Not Needed

  • 15 % restocking fee.

  • You pay return shipping.

  • Refund issued within 2-3 business days after approval (high-value orders refund after product is received and inspected).

  • Items must be new, unused, and in original packaging.

B. Non-Cancellable / Non-Returnable (NCNR)

  • These parts were special-ordered from the manufacturer for you and cannot be returned.

C. Defective, Damaged, or Incorrect Products

  • Upload photos plus a detailed description.

IV. After Your RMA Is Approved

  1. You will receive an email containing:

    • RMA pre-authorization number

    • Return shipping instructions

  2. Print and include the authorization inside or affix it to each package.

  3. Ship the parts back following the carrier instructions provided.

  4. Once the return is received and inspected, credit or replacement is issued per the policy above.

V. No-Exchange Policy

OnlineComponents.com does not process like-for-like swaps.
Place a new order for the correct item and submit an RMA for the item being returned.

By following these steps and meeting the stated timeframes, you’ll ensure fast processing of your return and timely issuance of credit or replacement. For additional questions, contact cs@onlinecomponents.com

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